Privacy Policy
Clean Nest Cleaning LLC
Effective Date: 02/12/2026
Clean Nest Cleaning LLC (“Clean Nest,” “we,” “us,” or “our”) operates the website clean-nestcleaning.com (the “Website”). This Privacy Policy outlines how we collect, use, and protect your information when you visit our Website, request a quote, schedule services, communicate with us, or interact via SMS. By using our Website or services, you agree to the practices described below.
1. Information We Collect
A) Information You Provide Directly
We may collect information you voluntarily provide, including:
Contact details: name, phone number, and email
Service-related details: address, type of service, scheduling preferences, and any notes (such as entry instructions or pets)
Communications: messages, emails, call summaries, and support inquiries
Payment details: billing information and transaction status (payments are processed securely via third-party providers; we do not store full card details)
B) Information Collected Automatically
When you use our Website, certain data may be collected automatically, such as:
Device and browsing data: IP address, browser type, device identifiers, pages visited, and time spent on the site
Cookies and tracking technologies for functionality, security, and analytics
C) SMS/Text Communication Data
If you communicate with us via text, we may collect:
Your phone number
Message content and timestamps
Delivery status information
Consent and opt-in/opt-out records
2. How We Use Your Information
Your information is used to:
Provide and manage services (quotes, scheduling, dispatching, updates)
Communicate with you (confirmations, reminders, arrival notices, support)
Process payments and prevent fraudulent activity
Improve our Website and operations
Comply with legal obligations
We do not sell or trade your personal information.
3. SMS Communication & Opt-Out
By providing your phone number, you agree to receive service-related text messages, including:
Appointment confirmations
Reminders and updates
Arrival notifications
Customer support messages
We do not send marketing messages unless you explicitly opt in.
To opt out: reply STOP
For help: reply HELP or contact us at support@clean-nestcleaning.com
Message and data rates may apply
4. When We Share Information
We only share your information when necessary, including:
Service providers: trusted vendors (payment processors, CRM systems, hosting, SMS/email platforms)
Legal requirements: if required by law or to protect rights and safety
Business changes: in case of a merger, acquisition, or asset transfer
All partners are required to protect your data and use it only for service-related purposes.
5. Data Retention
We retain personal information as needed to:
Deliver services and maintain records
Meet legal and regulatory requirements
Resolve disputes and enforce agreements
We may also use anonymized data for analytics and improvements.
6. Cookies & Analytics
We use cookies and similar technologies for:
Website functionality
Security
Performance tracking and analytics
You can adjust cookie settings in your browser. Disabling cookies may affect certain features.
7. Your Privacy Rights
Depending on your location, you may have rights such as:
Accessing or updating your personal data
Requesting deletion of your data
Restricting or objecting to certain processing
Requesting data portability
To make a request, contact us at support@clean-nestcleaning.com. Identity verification may be required.
We comply with applicable U.S. privacy laws and do not sell personal data.
8. Data Security
We implement appropriate safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
Our services are not intended for individuals under 13 years of age, and we do not knowingly collect data from children.
10. Third-Party Links
Our Website may include links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
12. Contact Information
Clean Nest Cleaning LLC
Email: support@clean-nestcleaning.com
Phone: (727) 615-6655
Website: clean-nestcleaning.com
