Frequently asked questions
How do I get a price for Cleaning Services?
Contact us by phone, email, or through our website. Provide details about your space, such as the size, type of cleaning needed, and any specific requirements. An online calculator is also available for approximate cost estimates.
What's the next step after I book online?
You will receive a confirmation email that outlines the services you booked and the appointment time. Please verify all information is correct.
When will I be charged?
Payment isn't due until after service completion. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.
Are your cleaning teams pet-friendly?
Yes! We know how to love, respect, and care for your furry friends. We recommend keeping pets in a comfortable space during visits.
What if I'm not satisfied with my service?
We offer a satisfaction guarantee. If something isn't right, simply let us know within 24 hours of your service, and we'll gladly make it right at no additional cost.
Does your company offer same-day services?
Yes, when schedules permit. Simply give us a call or send a text to our office at (727) 615-6655, or use our online scheduling tool.
What if I need to reschedule or cancel an appointment?
You may cancel or reschedule through your account. We require a 24-hour notice to cancel your appointment without penalty. If you cancel or reschedule within 24 hours, there is a $50 fee.
Can I provide my team with special instructions?
Absolutely! Your preferences give us the structure we need to enhance your cleaning experience. You can call, text, or use the booking form to share your instructions.
Why will my initial clean be more expensive than my other regularly scheduled services?
The first cleaning service brings a home up to a specific standard and requires extra time for deep cleaning tasks that won't be needed in subsequent visits.
Do you provide the cleaning supplies?
Yes! We bring all necessary supplies and products. You don't need to provide anything.
Do I have to be home during the cleaning?
No. You do not need to be home, although you're welcome to be! Many of our customers provide us with keys and alarm codes so we can access their homes.
Do you move furniture?
We don't move large furniture, but we can relocate chairs, small tables, lamps, trash cans, and similar items as needed.
What services don't you offer?
We don't offer cleaning of chandeliers, light bulbs, biohazards (mold, blood, vomit, etc.), hoarding cleanup, animal waste removal, high-reach areas, exterior windows, or large-scale trash disposal.
How many people will come to clean my house?
The team size ranges from a minimum of one cleaner to a maximum of four cleaners, depending on the size of your home and the type of cleaning.